Terms of Service

Registration

You must register for an account to use Merchant features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at support@benta.app if you suspect unauthorized access.

One account per store

Each account is tied to one primary store (tenant). Additional stores may be available on higher-tier plans. You may not share accounts or transfer accounts without our written approval.

Account termination

You may close your account at any time by contacting support. We may suspend or terminate accounts that violate these Terms, engage in fraud, or pose a risk to the Platform or other users.

Logistics and Order Fulfilment

benta.app is a technology platform only. We do not provide shipping, courier, warehousing, or any logistics services. As a Merchant, you are entirely and solely responsible for:

• Selecting and contracting your own courier or logistics provider (e.g., LBC, J&T Express, Ninja Van, Lalamove, Grab Express, or any other service of your choice).
• Packaging, labelling, and dispatching orders to buyers.
• Providing accurate tracking information to buyers.
• Resolving lost, damaged, or delayed shipments directly with your chosen courier and with the buyer.
• Honouring the shipping fees and delivery timeframes stated on your storefront.

benta.app has no control over, and accepts no liability for, any act or omission by any courier or logistics provider used by a Merchant, or for any delivery failure, loss, or damage occurring after an order is dispatched.

Payment Collection and Disbursement

benta.app provides technology tools (payment forms, order tracking, receipt upload) that allow your buyers to complete purchases through your storefront. However, benta.app is not a payment service provider, payment aggregator, or escrow agent for Merchant–Customer transactions. As a Merchant, you are entirely responsible for:

• Setting up and maintaining your own payment accounts (GCash, Maya, bank transfer, PayMongo, Xendit, or any other method you enable).
• Receiving and reconciling payments from buyers directly into your own accounts.
• Issuing receipts or invoices to buyers as required by BIR regulations.
• Processing refunds to buyers from your own funds.
• Resolving payment disputes with buyers and, where applicable, with your payment gateway provider.
• Complying with BSP regulations on electronic money transfers and digital payments.

benta.app does not hold, receive, pool, or disburse funds on your behalf for Merchant–Customer transactions. All money from buyers goes directly to your designated accounts. Any integration with PayMongo or Xendit on your storefront is operated under your own merchant agreement with those providers.

Subscription plans

benta.app offers subscription plans (Free, Sulit, Starter, Growth, Pro) with different feature limits and monthly fees. Fees are billed monthly in Philippine Peso (PHP) and processed via PayMongo. Plans are as described on the upgrade page.

Transaction fees

The Free plan charges a platform transaction fee of 2% on each completed order. All paid plans (Sulit and above) have 0% platform transaction fees. Payment gateway fees charged by PayMongo or Xendit are separate and are borne by the Merchant.

AI credits

AI auto-fill credits are included monthly per plan tier. Additional credits may be purchased. Purchased credits do not expire and carry over month to month. Monthly included credits reset on the first day of each calendar month.

Refund policy

Subscription fees are non-refundable once a payment period has begun, except where required by applicable Philippine consumer protection law. AI credit packs are non-refundable once credits have been consumed. If you believe a charge was made in error, contact support@benta.app within 7 days.

Payment processing

Payments are processed by PayMongo and/or Xendit. You agree to their respective terms of service when completing a payment. benta.app is not responsible for payment processor downtime, declined transactions, or disputes initiated with the processor.

Dangerous Drugs and Controlled Substances

Under RA 9165 (Comprehensive Dangerous Drugs Act of 2002), you may not list, sell, or facilitate the sale of:

• Dangerous drugs, narcotics, and psychotropic substances (e.g., shabu, marijuana, ecstasy, fentanyl)
• Controlled precursors and essential chemicals used in drug manufacture
• Drug paraphernalia (pipes, bongs, syringes marketed for illicit drug use)
• Prescription medicines sold without a valid prescription or pharmacy licence

Firearms, Weapons, and Explosives

Under RA 10591 (Comprehensive Firearms and Ammunition Regulation Act of 2013) and RA 9516 (Illegal Possession of Explosives), you may not sell:

• Unregistered or unlicensed firearms (handguns, rifles, shotguns, short recoil-operated pistols)
• Ammunition for unlicensed firearms
• Explosives, grenade launchers, incendiary devices, or improvised explosive devices (IEDs)
• Firearm conversion kits, untraceable or 3D-printed firearm components
• Bladed weapons prohibited under local ordinances (e.g., balisong/butterfly knives where restricted)
• Airsoft or replica firearms without appropriate disclaimers and compliance with PNP regulations

Unregistered Health, Food, and Cosmetic Products

Under RA 9711 (FDA Act of 2009) and RA 7394 (Consumer Act of the Philippines), you may not sell:

• Drugs, medicines, or vaccines without a valid FDA Certificate of Product Registration (CPR)
• Food supplements, nutraceuticals, or herbal products making unverified therapeutic or curative claims
• Cosmetics without FDA notification or making drug/medical claims
• Medical devices not registered with or notified to the FDA
• Adulterated, substandard, misbranded, or counterfeit health products
• Veterinary drugs and feeds without appropriate Bureau of Animal Industry (BAI) registration

Content and Products Harmful to Minors

Under RA 9775 (Anti-Child Pornography Act of 2009), RA 7610, and RA 9211 (Tobacco Regulation Act), you may not:

• Sell, distribute, or facilitate access to child sexual abuse material (CSAM) or any content that sexually exploits minors
• Sell tobacco, vaping products, or e-cigarettes to buyers under 21 years of age
• Sell alcoholic beverages to buyers under 18 years of age
• Sell adult/sexually explicit material accessible to minors without proper age verification

Counterfeit and Intellectual Property-Infringing Goods

Under RA 8293 (Intellectual Property Code of the Philippines) and RA 8484 (Access Devices Regulation Act), you may not sell:

• Counterfeit branded products (fake luxury goods, electronics, apparel, footwear, etc.)
• Pirated software, movies, music, books, or other copyright-protected media
• Products bearing trademarks you do not own or have no authorization to use
• Stolen credit cards, debit cards, or access device information
• Hacking tools, card skimmers, or devices designed for unauthorized access to systems

Protected Wildlife and Natural Resources

Under RA 9147 (Wildlife Resources Conservation and Protection Act) and RA 9072 (National Caves and Cave Resources Management Act), you may not sell:

• Protected wildlife species, whether live, dead, or as derivative products (skins, feathers, ivory, shells)
• Animals or plants covered by the CITES (Convention on International Trade in Endangered Species) appendices without proper permits
• Cave resources including stalactites, stalagmites, and other cave formations

Financial Products and Fraudulent Schemes

Under RA 8799 (Securities Regulation Code), BSP Regulations, and RA 11765 (Financial Products and Services Consumer Protection Act), you may not:

• Offer, sell, or solicit investments, shares, or securities without SEC registration or exemption
• Operate or promote pyramid schemes, Ponzi schemes, or multi-level marketing programs that violate the Anti-Pyramiding Law
• Offer lending, money lending, or financing services without appropriate SEC or BSP licence
• Offer remittance, money transfer, or e-wallet services without BSP authorisation
• Sell counterfeit currency, forged negotiable instruments, or fraudulent financial documents

Human Trafficking and Exploitation

Under RA 10364 (Expanded Anti-Trafficking in Persons Act of 2012), you may not use benta.app to:

• Advertise, facilitate, or promote human trafficking, sexual exploitation, or forced labour
• Sell travel packages or services that facilitate sex tourism
• Recruit workers through deceptive or fraudulent job advertisements (illegal recruitment under RA 8042/10022)

Cultural Heritage and National Treasures

Under RA 10066 (National Cultural Heritage Act) and RA 4846 (Cultural Properties Preservation and Protection Act), you may not sell:

• National cultural treasures, important cultural properties, or antiques without proper National Museum or NCCA documentation
• Archaeological artifacts, pre-colonial items, or objects of cultural and historical significance obtained without lawful authority

Other Prohibited Items and Activities

• Stolen goods — items obtained through theft, robbery, estafa, or other criminal means
• Human body parts or organs — commercial sale of blood, organs, tissue, or body parts is prohibited under RA 7170 (Organ Donation Act)
• Illegal gambling materials — paraphernalia or services for illegal numbers games (jueteng, masiao, STL without authority) under RA 9287
• Non-consensual intimate images — prohibited under RA 9995 (Anti-Photo and Video Voyeurism Act)
• Spy or surveillance equipment marketed or used for illegal interception (RA 4200)
• Regulated pesticides and chemicals without Fertilizer and Pesticide Authority (FPA) registration

Prohibited Activities on the Platform

Regardless of the product being sold, you may not:

• Use the Platform to commit fraud, deceive buyers, or engage in bait-and-switch tactics
• Misrepresent the nature, quality, origin, or legality of any product
• Scrape, crawl, or extract data from benta.app in an automated manner without our written consent
• Attempt to circumvent security measures, access other merchants' data, or reverse-engineer the Platform
• Use the Platform to send spam, phishing messages, or unsolicited commercial communications
• Resell or white-label the Platform without a separate written agreement with us

Violations of this section may result in immediate account suspension without refund of any unused subscription or credits, referral to appropriate government authorities (PNP, NBI, DOJ, FDA, BSP, SEC, or other agencies), and civil or criminal liability under applicable Philippine law. benta.app cooperates fully with law enforcement investigations.

Your content

You retain ownership of all content you upload to benta.app (product photos, descriptions, store branding). By uploading content, you grant us a non-exclusive, royalty-free license to host, display, and process that content solely for the purpose of operating your store and the Platform.

Our platform

All software, design, trademarks, and content created by benta.app remain our exclusive intellectual property. You may not copy, modify, or distribute any part of the Platform without our written permission. The benta.app name and logo are our trademarks.

DMCA / Copyright

If you believe content on benta.app infringes your copyright, please send a takedown notice to support@benta.app with: (1) identification of the copyrighted work, (2) location of the infringing content on benta.app, (3) your contact information, and (4) a statement of good faith belief that the use is unauthorized.

Merchant–Customer Transactions

Every transaction on a benta.app-powered storefront is a direct, independent transaction between the Merchant and their Customer. benta.app is not a party to that transaction and assumes no liability for:

• The quality, safety, legality, accuracy of description, or fitness for purpose of any product listed by a Merchant
• A Merchant's failure to deliver, deliver on time, or deliver as described
• A Merchant's failure to honour their return, refund, or exchange policy
• Any loss, damage, or injury arising from a product sold by a Merchant
• Disputes between a Merchant and a Customer

Customers who purchase from any store on benta.app are contracting with the individual Merchant, not with benta.app. Customers should direct all post-purchase concerns (delivery issues, returns, refunds) to the Merchant directly.

No Logistics or Delivery Responsibility

benta.app does not arrange, contract, or provide shipping, delivery, or courier services. All logistics are arranged independently by the Merchant. benta.app has no visibility into, control over, or liability for:

• Whether a Merchant dispatches an order
• The courier or logistics provider a Merchant chooses
• Delivery timeframes, delays, or failures
• Lost, stolen, or damaged parcels during transit

Claims arising from delivery failures must be directed to the Merchant and, where applicable, to the courier. benta.app is not a proper party in such claims.

No Payment Holding or Disbursement

benta.app does not collect, hold, pool, or disburse Customer payments on behalf of Merchants. When a buyer pays via GCash, Maya, bank transfer, COD, or any other method enabled on a Merchant's storefront:

• The funds go directly to the Merchant's own payment account (GCash number, bank account, PayMongo sub-merchant account, etc.).
• benta.app receives no portion of the transaction amount (except its own separately billed platform subscription fee).
• benta.app has no ability to freeze, reverse, or refund a buyer's payment on a Merchant's behalf.

Any dispute about a payment — whether it was received, whether a refund was issued — must be resolved between the Merchant and the Customer. If a payment processor (PayMongo, Xendit, GCash, Maya) is involved, the Merchant must engage that provider directly under their own merchant agreement.